All orders are shipped within 24-48 hours of receipt
of the order. Orders are shipped via UPS Ground. It takes about 3-5 business
days for an order to reach a customer. If you use the Expedited Shipping option,
your products should arrive on your door step within one or two business days
after receipt of your order. Please note that we are closed on Saturday and
Sunday so please keep this in mind when ordering expedited shipments.
All orders placed between Friday after 3:00 pm Standard Eastern Time and Sunday before 11:59 pm Standard Eastern Time will be shipped out on Monday.
Returns & Exchanges
We stand behind every product we sell. If you are not
absolutely pleased with your purchase - for any reason - we will be happy to
make an exchange or refund the purchase price. You can return item/s within
7 days from delivery date (if it has not been damaged). You may expect your
refund within 48 hours of return,
less shipping charges.
- Returns will not be accepted without getting a return authorization number
from our customer service department. This "RA" number must be
written on the outer packages, so they can identify when returned.
- All damages must be reported within 2 days of the receipt of order.
- Item(s) returned without a return authorization number
can not be refunded or credited.
To obtain a return authorization please
email
us and indicate that you would like to return an item and the reason for
the return. Please, provide us with your invoice number, package tracking number,
and return address.
